ourastore FAQ
Our ourastore users ask a wide range of questions about account setup, payment methods, game rules, and account security. This page answers the most common queries we receive about how our platform works, what documents you need, and how to manage your account across mobile and desktop devices.
We at ourastore have compiled this FAQ to resolve frequent questions before you contact our support team. If your question is not covered here, or if you need live assistance, reach out through our in-app chat or email support. Our team responds in English to users across Jakarta, Surabaya, Bandung, Medan, and other regions where we operate.
For detailed information about terms of service, jurisdiction restrictions, and legal compliance, please read our Terms of Use and Legal NoticeThese pages explain your responsibilities as a user and the conditions under which we provide our platform.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and accessfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and support contact
We at ourastore have assembled this FAQ to help you navigate account opening, payments, game access, and account security. Each answer reflects our platform's actual process and data-handling practices. If you need further clarification, our support team is available through in-app chat.
Account and registration
Opening an account on ourastore begins with email verification. You will provide a username, password, and contact details. Next, we conduct KYC verification—you must upload a government-issued identity document and proof of current residence. Once verified, you select a deposit method such as DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account. After your first deposit is confirmed, your account is active and you can access Liga 1, Piala AFF, Champions League, live-dealer tables, slots, and esports markets. The full process typically requires standard verification windows; we do not guarantee exact timelines.
We at ourastore require two documents for KYC verification: a government-issued identity document (such as a national ID card, passport, or driving licence) and a proof of current residence (such as a utility bill, rental agreement, or official correspondence dated within the last three months). Both documents must be clear, legible, and match the name on your ourastore account. We encrypt and store these documents securely in compliance with anti-money-laundering regulations. Verification typically completes within standard processing windows.
If you suspect unauthorized access to your ourastore account, contact our support team immediately through in-app chat or email. Do not attempt multiple login attempts if you believe your credentials have been compromised. Our team will verify your identity and take immediate steps to secure your account. We recommend changing your password regularly and never sharing your credentials. If you have forgotten your password, use the password-reset link on the login page—we will send you a verification email with instructions.
Payments and transactions
Yes, we at ourastore accept deposits via bank virtual accounts from mobile banking, local payment, online payment, and e-wallet. When you select a bank transfer during deposit, our system generates a unique virtual account number in your name. You transfer funds from your bank account to this virtual account number using your bank's mobile app or online portal. The transfer typically confirms within standard processing windows. We also accept e-wallet deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment, which often confirm more quickly. Choose the method that suits your preference and location.
We at ourastore do not charge deposit or withdrawal fees to your account. However, your bank or e-wallet provider may charge their own transaction fees. When you deposit via online payment, e-wallet, mobile banking, or local payment, check your provider's fee schedule. Similarly, if you withdraw via online payment, e-wallet, mobile banking, or local payment, your bank may apply a transfer fee. We always display any applicable fees before you confirm a transaction. All withdrawal requests are subject to standard review windows for fraud prevention and regulatory compliance.
During account opening or after your first deposit, ourastore may offer a promotion code field in your account settings. If you have a code, enter it in the designated promotion section before you request a deposit. Some promotions are applied automatically when you meet eligibility criteria; others require manual entry. Check your account dashboard for active promotions or contact our support team for clarification. We do not offer fixed bonus amounts; all promotions are subject to terms and conditions that we will explain when you apply a code.
Game rules and access
Before you access any game on ourastore, read our Terms of Use and Legal NoticeThese documents explain your eligibility, our service availability by jurisdiction, and how your account data is handled. Each game category—football betting, live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus), and esports (Mobile Legends, Free Fire)—has its own rules. We display rules within each game before you start. If you are uncertain about jurisdiction eligibility, consult the Legal Notice. Our support team can answer game-specific questions.
We at ourastore provide support through in-app live chat and email. Open the ourastore app or visit our site, locate the support icon (usually at the bottom right or in account settings), and start a chat. Our team responds in English to users across Jakarta, Surabaya, Bandung, Medan, and other regions. For urgent account-security issues, contact support immediately. For non-urgent questions, email our support address and expect a response within standard business windows. Always provide your username and a clear description of your issue so we can help efficiently.
Security and account care
We at ourastore provide support through in-app live chat and email. Open the ourastore app or visit our site, locate the support icon (usually at the bottom right or in account settings), and start a chat. Our team responds in English to users across Jakarta, Surabaya, Bandung, Medan, and other regions. For urgent account-security issues, contact support immediately. For non-urgent questions, email our support address and expect a response within standard business windows. Always provide your username and a clear description of your issue so we can help efficiently.